Show sidebar

Frequently Asked Questions (FAQ)

Welcome to the Wedodo Solutions LLP FAQ section.
Here you’ll find quick answers to commonly asked questions about orders, shipping, returns, payments, and more.

Orders & Shipping

1. How long does delivery take?

We deliver across India within 7 days from the date of dispatch.

2. How long does it take for my order to be processed?

Orders are typically processed within 7 business days (excluding Sundays and public holidays).

3. How do I track my order?

Once your order ships, you will receive an email with your tracking number and tracking link.

4. Do you ship outside India?

Yes, subject to additional shipping charges.

5. What if my package is delayed?

Delivery delays can happen due to courier issues, weather, or peak seasons. If your order hasn’t arrived within the expected time, email us at reach@wedodo.in with your Order Number.

Payments

6. What payment methods do you accept?

We accept all major payment methods supported by WooCommerce, including:

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Wallets
7. Is Cash on Delivery (COD) available?

Yes, COD is available

8. Is my payment information secure?

Absolutely. We use trusted and secure payment gateways to ensure your transaction is safe and encrypted.

Returns & Refunds

9. What is your return policy?

You can request a return within 2 days from the date of delivery.

10. How do I request a return?

Email us at reach@wedodo.in with your order number and reason for return. Our team will guide you through the process.

11. What items cannot be returned?

The following items are non-returnable:

  • Perishable goods
  • Digital products
  • Customized items
  • Gift cards
  • Marked as final sale items
12. Do I have to pay for return shipping?

Yes, return shipping costs are borne by the customer unless the product is damaged or incorrect.

13. When will I receive my refund?

Refunds are processed within 7–10 business days after we receive and inspect the returned item.

Order Issues

14. My item arrived damaged. What should I do?

Please email us within 24 hours of delivery with photos/videos of the damaged product. We will assist you immediately.

15. I received the wrong item. What now?

Contact us at reach@wedodo.in with your order details.
We will arrange a replacement or a suitable solution.

Product Information

16. Are the products original and quality-checked?

Yes. All products listed on Wedodo.in are handpicked and undergo quality checks before being shipped.

17. Do you offer warranties?

Yes. On applicable goods only.

Account & Support

18. Do I need an account to place an order?

You can shop as a guest, but creating an account allows you to:

  • View order history
  • Track orders easily
  • Save delivery details
19. How can I contact customer support?

You can reach us anytime at reach@wedodo.in.

Still Have Questions?

We’re always here to help.
Write to us at reach@wedodo.in and our support team will assist you as soon as possible.