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You agree that these policies shall form a part of the Seller agreement executed between you/ Seller and Wedodo Solutions LLP (Wedodo) (“Seller Agreement”). This policy and the Seller Agreement taken together will constitute the same agreement. All terms not defined herein shall have the same meaning as assigned to them under the Seller Agreement. Any breach of the terms of this policy will be deemed to mean breach of the Seller Agreement and in the event of any such breach, Wedodo shall have the same recourse as is available under the terms of the Seller Agreement.

Pricing Policy

  1. Seller shall offer to list the Products on the Application at a competitive price (inclusive of taxes) on the Application. Notwithstanding anything contained in this clause, Seller authorizes Wedodo in the capacity of a marketplace to discover & intimate the prevailing best price for Products for Seller’s consideration. Fixation of sale price shall be at the sole discretion of Seller and it shall be communicated to Wedodo. Wedodo shall act as a ‘Marketplace’, under Applicable Law, and shall have no role in fixation of the sale price of the products on the Application.
  2. Seller shall have the right to withdraw a particular Product from the Application if there is a dispute as to the price of that particular Product. All such withdrawals will take effect within twelve (12) to twenty-four (24) hours from notification to Wedodo upon raising request under seller support ticketing.
  3. Seller understands, accepts, and agrees that the payment facility provided by Wedodo is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for receiving payment, or cash on delivery (CoD) payment, collection and remittance for transactions on the Application using the existing authorized banking infrastructure and credit card payment gateway (PG) network. Further, by providing payment facility, Wedodo neither acts as a trustee nor fiduciary with respect to transaction or transaction price.
  4. All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank that supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions of the respective issuing bank.

Listing Policy

  1. Product Stocking: Wedodo and Seller shall determine an estimated quantity of pieces to be stocked as against each Product listed on the Application, based on the expected sales. Seller shall ensure that such number of Products shall be reserved for sale on the Application at all times.
  2. Seller hereby declares and confirms that it has the requisite permission to deal in Products represented through the respective brands. Seller has procured the authentic, original and genuine products from legitimate channels and has the right to enter into this Agreement with Wedodo, allowing Wedodo and/or its agents and marketing partners, to arrange the display with an objective to sell and distribute the products to User without infringing any third-party rights. Seller hereby declares and confirms that in the fulfilment of its obligations under this Agreement, Seller will not infringe any intellectual property rights of Wedodo or any other third party.
  3. Seller shall provide Wedodo with details and images of Product that it offers for sale on the Application in accordance with the Seller Policies. Seller shall be responsible to ensure the accuracy of the Product description and shall update the details of the Products on the Application from time to time, in the manner and at such frequency as prescribed by Wedodo.
  4. Wedodo shall, at its own discretion, provide the Services including the necessary backend infrastructure to Seller such as product uploading facilities, call centre, order management system, etc., for capturing the Orders placed to Seller over the Application. The Orders placed by the User on the Application may be viewed and accessed by Seller directly on the Seller Panel. On receipt of an Order, Seller shall pack the Product and dispatch the Products strictly in accordance with the Seller Policies and Applicable Law. In the event of a delay, Wedodo will be immediately informed of such delay by the Seller, along with the expected time of dispatch, so that the User may be appropriately updated regarding the delivery time through the Application.
  5. Seller also undertake that Seller shall not independently (other than on the Application) promote products, services, offers, packages, etc. to the User directly, indirectly and /or through email, SMS or any other electronic or physical mode.
  6. Seller shall ensure listing of the Products and the Product descriptions as well as information shall be as per the Seller Policies and Applicable Law including but not limited to Legal Metrology Act, 2009 Food Safety and Standards Act, 2006, Consumer Protection Act, 2019 and its rules.
  7. For the Product listings Seller to provide the HSN and GST rates applicable on the Products. Seller to ensure correctness of these details and shall be solely responsible in case of any discrepancies.

Actions against Seller for non-compliance of Listing Policy

  1. Seller shall be held liable for missed orders according to the Seller Policies, which will be shared with Seller from time to time on the Seller Panel.
  2. Wedodo shall have the right to withdraw a particular Product(s) from the Application in the event of
    • any dispute as to the price of the Product(s);
    • any manufacturing defects;
    • any claims as to the rights over the Product(s);
    • incorrect Product details or incorrect Product/missing Product from the Orders; or
    • any issues with the quality of the Product(s); or
    • any issue with the package or listing of the Products not in accordance with Applicable Law.
      All such withdrawals will take effect within seven (7) hours from notification to the Seller.

Logistics Policy

  1. The title & ownership in the Product(s) shall be transferred to the User at the place of removal of Product(s). As a marketplace, Wedodo has tied up with third party logistics providers to provide shipping / logistics service to Seller. Subject to the terms of this policy, Wedodo and/or authorised vendors of Wedodo (including its affiliates, subsidiaries or group companies), will invoice Seller for logistics services. In any event, the Seller shall not ship / post the products directly to an address of the User. Any damage in transit on account of inadequate / unsuitable packaging shall be charged to the Seller account. However, in case of any damage to the Product in transit due to mishandling by a logistics partner appointed by Wedodo, Wedodo shall facilitate recovery of Product value from the logistic partner except in cases where the product falls under the ‘Fair Usage Policy- Returnless Refunds’.
  2. On receipt of any Order, Seller shall ensure that the Orders are shipped within the expected dispatch date, as displayed on the Seller panel. “Expected dispatch date” shall mean the dispatch date/ SLA, displayed on the orders tab against the respective orders on the Seller Panel.
  3. Where authorised logistics service providers of Wedodo (including its holding firm, affiliates, subsidiaries or group companies) (“Vendors”) will provide logistics services to Sellers and invoice Sellers for such services, the following terms shall apply:
    • a. Applicability
      • i. Sellers shall be deemed to have accepted the terms of this logistics policy, as updated from time to time, where Sellers continue to avail services from Vendors.
      • ii. In the event that any Seller wishes to raise any queries or requires any clarifications with respect to this logistics policy, including if the Seller wishes to not avail services from certain Vendors, then in such case the Seller may raise a ticket under the relevant disposition on the Seller Panel.
    • b. Service and Payment Terms
      • i. In consideration of the Services rendered by Vendors, the Seller shall pay shipping charges, as indicated to the Seller, at such rates as may be communicated to the Seller via the Seller Panel or in writing via any other channel, from time to time (the “Shipping Charges”), in the manner set out under this policy.
      • ii. Vendors shall raise an invoice for the applicable Shipping Charges, from time to time. Upon the receipt of the invoice, the Seller shall pay the Shipping Charges. In the event the Seller wishes to dispute any invoice, then in such case the Seller shall raise its concern with Wedodo, and Wedodo may facilitate discussions between the Seller and the respective Vendor to resolve the issue. In the event that it is determined that the Seller has valid grounds to dispute any portion of the invoice (the “Disputed Amount”), then in such case the Vendor may raise a credit note for the Disputed Amount, and such Disputed Amount shall not be payable by the Seller.
      • iii. The Seller hereby agrees and acknowledges that, as part of the Services rendered by Wedodo, Wedodo will facilitate the collection and payment of the Shipping Charges payable by Sellers to Vendors. For this purpose, the Seller authorizes Wedodo to deduct and/or set-off the applicable Shipping Charges from the amounts payable by Wedodo to the Seller. Subject to any deductions in accordance with applicable laws or as otherwise mutually agreed between Wedodo and the Vendor, Wedodo will remit the remaining Shipping Charges to the Vendor.
      • iv. In consideration of the Services facilitated / rendered by Wedodo, the Seller shall pay a fee to Wedodo (“Wedodo Fees”), as per the rates that will be communicated to the Seller, from time to time. Wedodo may raise invoices (subject to applicable tax and other laws) upon Seller for payment of such Wedodo Fees, from time to time. Payments required to be made by the Seller in relation to Wedodo Fees may be recovered from and set off against any settlements required to be made to the Seller by Wedodo.
      • v. It is hereby clarified that, nothing under this logistics policy, shall impact Wedodo’s ability to collect any Service Fee from the Seller for any part of the logistic services provided to Sellers (other than via the Vendors who will directly bill the Seller for the Services) or for any other value add services provided Wedodo, as per the terms of the Seller Agreement, and in accordance with the practices followed by Wedodo in this regard.
  4. General Conditions:
    • Any benefits arising to a Seller from the terms generally set out under this logistics policy shall accrue and be provided to the respective Seller, to customers on the Wedodo platform and/or on the respective Seller’s products listed on the Wedodo platform.
    • For the purposes of this logistics policy, the reference to Wedodo (ie, Wedodo Solutions LLP, including its successors and assigns) shall also include any affiliate, holding, subsidiary or group of Wedodo. Any actions required to be undertaken by Wedodo under this logistics policy, to fulfill the objectives of this logistics policy, may be undertaken by a holding, subsidiary, affiliate or group of Wedodo.
    • This logistics policy shall be subject to the terms and conditions of the Seller Agreement and shall be read in conjunction with any other policy in connection with logistics. Any breach or non-adherence of this Policy by the Seller shall be deemed to be a breach of the Seller Agreement, and Wedodo shall have the right to avail the remedies under the Seller Agreement in connection with such breach or non-adherence, in addition to any other remedies available to Wedodo under applicable law.
    • In the event of any conflict between the terms of this logistics policy and the Seller Agreement or any other policy applicable to the Seller, to the extent of such conflict, the terms and conditions of this logistics policy shall prevail.
    • This logistics policy may be amended, modified, extended, withdrawn or discontinued, at any point of time, without assigning any reason and without liability. In the event that the Seller does not opt-out from availing the logistics services facilitated / rendered by Vendors, in accordance with the terms of this logistics policy or as otherwise communicated to the Seller, then it shall be deemed that the Seller has accepted such amended, modified or extended terms.
    • The Seller may receive additional communications in relation to the services offered by Wedodo either by way of emails or otherwise, and any such communication received by the Seller in this regard, shall form part of the logistics policy. In the event that any communication conflicts with the terms of this logistics policy, then in such case the terms stipulated via the communications shall prevail.

Return, Repair, Replacement And Cancellation Policy

  1. Seller shall be responsible for determining a return and exchange policy for its Products and communicating the same to the User. In the event of any dispute between Seller and User(s), Wedodo reserves the right to determine if such Product falls under Seller’s return and exchange policy. Wedodo’s decision in this regard shall be final and binding.
  2. Seller shall issue suitably, duly stamped manufacturer’s warranty card (if applicable) to the User with the Product at the time of dispatch of the Products. If any Products are found defective by the User, Seller shall ensure repair, replacement of such Product, or refund of the corresponding product value, as per the Seller’s return policy.
  3. In the event of any return/exchange of the Products, Seller shall bear all costs and charges, including any logistics charges, incurred in this regard. The return logistics charges will be as per the weight slabs. Unless the order falls under the ‘Fair Usage Policy- Returnless Refunds’, all returns of the Products shall be returned to Seller’s shipping address only.
  4. In case Seller fails to make the Product ready for dispatch within the time stipulated or if the Order gets cancelled due to reasons stated under this clause, Wedodo will be entitled to take necessary action against the Seller.

Order Fulfilment Policy

Dispatch Service Level Arrangement (“SLA”) Adherence

Average Dispatch SLA:

  • All orders should be dispatched within the expected dispatch date, as displayed on the Seller Panel.
  • An average dispatch time exceeding the expected dispatch date will result in reduced visibility on the app and reduced order volume.
  • All the Sellers who have dispatched more than 100 orders per day in the preceding week, shall dispatch their Products on all days of the week (including Sundays). However, in case the Seller is unable to dispatch on any particular day, they will be required to raise a ’leave request’ on the Seller Panel, in adherence to the leave policies as may be amended from time to time.
  • The accounts of those Sellers who apply for leave, for more than 3 consecutive calendar days shall be temporarily de-activated. The account shall be automatically re-activated when the leave period comes to an end.
  • Sellers are advised to not apply for leaves for more than 2 times in a single calendar month.
  • Default dispatch SLA for all Sellers is two (2) calendar days, unless otherwise specified by Seller while listing the product.
  1. Any delay beyond the SLA provided by Seller will count towards Seller Late Dispatch Rate (“LDR”), and will result in reduced visibility on the Application, thereby reducing Seller sales.
  2. To avoid pick-ups or delayed scanning issues, it’s advised Seller to manifest the orders at least 1 day before the SLA, and before 11 AM for the Orders eligible for same day delivery. In case pick-up does not happen then Seller to raise ticket with the seller support team over Seller Panel.
  3. In case of pick-up or delayed scanning issues, Seller need to raise the ticket through Seller Panel using support option before 12 noon the next day with the list of Order IDs along with signed manifest(in case of delayed scanning issue).
  4. In case of any wrong returns or exchange disputes, Seller needs to raise the ticket through Seller Panel using support option within 48 hours of receipt of the Product along with wrong Product images and order id, else it will not be considered.
  5. Actions against Seller for non-compliance of Order Fulfilment Policy: Cancellation of orders by Seller without proper rationale and prior intimation amounts to material breach of this Agreement. This is applicable on fresh as well as exchange Orders, whenever the Order is cancelled.